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Legal

Legal Information

"Perceptio Lab" is a professional advisory & consultancy firm that provides technology-related services to clients. The following document provides:

  1. Information About Us
  2. Privacy Notice
  3. Cookies Policy
  4. Terms for Accessing our Site
  5. Acceptable Use Policy

1. Information About Us

Perceptiolab.com is a site operated by Perceptio Lab Limited ("We"). We are a limited liability company registered in England and Wales under company number 17013687 and have our registered office at 5 Brayford Square, London, E1 0SG, UK.

2. Privacy Notice

We are committed to protecting your information and privacy.

This notice (together with other information on this page) explains how we use and process personal information collected. It addresses information provided to us when visiting our site. It sets out how we process it, with who we may share it and choices you can make regarding use of information collected.

We also describe measures taken to protect security of information provided and how you can contact us about our privacy practices. Please read it carefully to understand our views and practices about why personal information is collected, what we do with it and how we use it.

Changes/Updates

Technology and data privacy best practice are continually evolving areas. We reserve the right to revise this notice from time to time in consequence. Changes will be incorporated on this page. Please review it periodically. Further information about data privacy may be found in the terms and conditions document shared with clients.

The last update was April 2026.

Data Protection

For Data Protection legislation notification purposes, we are registered as a data controller with the Information Commissioners Office (ICO). Our registration details are as follows:

  • Perceptio Lab: Number ZC120366

Our nominated Data Protection Officer is Megha Kumar who can be contacted at info@perceptiolab.com

Who We Are

Perceptio Lab is a company registered with UK Companies House.

  • Company Number: 17013687
  • Registered Address: 5 Brayford Square, London E1 0SG, UK

How We Collect Your Personal Information

Our approach is to handle the minimum personal information necessary in a reasonable and proportionate way in order to preserve the rights and freedoms of data subjects, whilst acting in the best interests of our clients.

We collect, retain and process personal information to enable us to provide business services.

We may collect personal information in a number of ways, including:

  • Online via our site or any of our social media accounts such as LinkedIn.
  • In hard copy by fax or post, in person, or over the telephone.
  • When you provide us with information relating to attendance on seminars or other promotional events.
  • When you contact us via this site by filling in a form to register for newsletters, email updates, competitions, seminars, events sponsored by us, or other services.
  • When you contact us with queries, we may keep a record of that correspondence.
  • When you complete surveys for research or quality purposes, although you do not have to respond to them.
  • When you attend in person at one of our offices, including location data.
  • When we collect your personal data from other third parties, for example from our insurer clients or similar services provider.
  • When we collect publicly available information about you or your business, including, directly or indirectly, through electronic data sources, for example in connection with anti money laundering, counter terrorist financing and credit risk reduction.
  • For placement, recruitment and selection purposes.

Personal Information Collected

The type of information collected depends upon our relationship with you and the context in which we obtain and process your personal data.

Information collected and processed may include details of the following types of information:

  • Contact information (name, address, including postal and email addresses, telephone and fax numbers and gender).
  • Occupational information (job title, former job titles, organisational associations, professional experience and qualifications, interests and preferences where you advise us of these details in order to provide you with relevant tailored information about our services).
  • Identification documents, including date of birth and photographic identification.
  • Online services in respect of which you have expressed an interest.
  • Other information collected and used in the course of our business, including (but without limitation) information provided by our clients concerning employees of our clients or those providing services to our clients and information about you which is publicly available and collected, directly or indirectly, from electronic data sources.
  • Details of your visits to our site, the resources accessed, including traffic data, location data and other communication data.

What We Do with Personal Information Collected

We use the information provided to:

  • Ensure content from our site is presented in the most effective manner.
  • Contact you by email, fax, post or phone where you have provided contact details. We may also keep a record of that correspondence.
  • Notify you about changes to our service.
  • Improve our products and services.
  • Conduct our legitimate business interests and those of our clients in connection with the provision of our services.
  • Maintain internal records, including about cancelled accounts.
  • Ensure good governance, accounting, management and auditing.
  • Carry out our obligations arising from any contracts entered into between us.
  • Refer you to another team within our partner ecosystem about services which may be of benefit to your interests.
  • Provide you with information, products or services which you request from us.
  • Facilitate the provision to you of online or other training services.
  • Send you information, newsletters and updates which you may find of interest where you have indicated your wish to be contacted for such purposes.
  • Pass your details to experts, including other professionals for the purposes of obtaining professional advice and complying with our contractual obligations.
  • Pass your details to secure third party service providers, who are under contract to assist us in our provision of services.
  • Contact you in the course of providing services to our clients.
  • Assist with recruitment and selection process.
  • Convert into anonymised, statistical or aggregated data which can't be used to identify you but may be used for the purposes of statistics, research reporting and future planning for our business and strategic objectives.
  • Where we have other legitimate reasons, such as to enforce our terms of use, or take other action required or permitted by law or for other safety and security reasons.
  • To respond to complaints against us.
  • We also process personal data in anonymised form for statistical and/or advice purposes.

Who Do We Share Your Information With

In providing our services, we may provide your personal information to staff in our offices or other third parties, such as:

  • To fraud prevention agencies.
  • To professional indemnity insurers, brokers, auditors and other professional advisers.
  • To our clients and trusted technical partners in connection with the provision of our services.
  • To enforce or protect our rights, property or the safety of our partners, staff and clients (this includes exchanging information with other companies and organisations for the purposes of fraud prevention and detection and credit risk reduction).
  • To financial institutions providing finance for transactions.

On What Basis Do We Process Your Information

The legal grounds for processing your personal data depend upon the nature of our relationship with you and the context of processing and are as follows:

  • Processing is necessary for the performance of a contract with you, or to take steps prior to entering into a contract with you. Our retainer is comprised of our Statement of Work document and our terms and conditions of business which sets out the terms of the contract and the services to be provided to you.
  • Processing is necessary for the purposes of our legitimate interests or those of our clients in the provision of services.
  • Processing is necessary for compliance with mandatory legal obligations to which we are subject.

How Long Do We Keep Your Personal Information

We only retain your information for as long as is necessary for the purpose for which it was obtained. This could include compliance with legal obligations (by way of example, in relation to anti money laundering regulations and counter terrorist financing where we are required to keep information for minimum periods). It could also include conducting advisory work as instructed, or establishing or defending claims which could be made against us, for example for negligence in the performance of our obligations.

Information Collected from You Concerning Other People

Where you provide personal information to us about other people, we accept it on the understanding that you have made the other person aware about how we will use and disclose their information.

Children

Our services are not aimed at children.

Where Will Your Personal Information Be Processed

There may be occasions where we need to transfer your personal information to countries outside the European Economic Area (EEA) which do not provide the same level of data protections as in the UK. For example, in relation to services or transactions with an international element, or where we need to instruct overseas agents to assist us in performing our services. In these circumstances, we will take steps to ensure that your personal information is adequately protected by methods offering sufficient assurances and guarantees that the information is given the necessary safeguards to prevent it from accidental or unlawful disclosure, access, alteration or destruction.

Marketing

We may provide you with information which we think you may find interesting via our newsletters, updates, competitions, seminars and other events. You can choose to restrict the collection or use of your personal information for this purpose. You can ask us to change your preference for receiving such communications, including updates and newsletters at any time.

Whenever you receive marketing communications from us, you will be able to indicate whether you wish to update your details or preferences.

If you would prefer not to receive this information please let us know via the contact form provided.

You have the right to ask us not to process your personal information for marketing purposes.

When we collect contact information (for example when you pass us your business card at one of our events or meetings) we may add your details to our marketing database and mailing list. In all other cases if we intend to process your information for marketing we will inform you before collecting your information.

3. Cookies Policy

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Use of Cookies

This Cookie Policy provides information about the different types of cookies Perceptio Lab uses on this website and why we use them. This website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

What Are Cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer by websites that you visit. Cookies contain information that is transferred to your computer's hard drive. They are widely used in order to make websites work, or work more efficiently, delivering a better and more personalised service, including the storing of information about your preferences and allowing us to recognise you when you return to our websites.

Which Cookies Do We Use?

We use the following cookies:

  • Strictly necessary cookies ("Necessary"). These are cookies that are required for the operation of our website. They include, for example, a cookie to preserve your choice of cookies and a cookie to allow logged in users to access password protected areas of our websites.
  • Analytical or performance cookies ("Analytical"). These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies ("Functional"). These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, cookies which allow an embedded video player to work effectively).

You can choose which analytical and functionality cookies we can set by clicking on the slider (in relation to analytical cookies) or choosing whether to play relevant YouTube videos via our website (in relation to functional cookies).

Links to Other Websites

We may include links on our site to enable you to access third party sites directly. If you follow any links, this privacy notice will not apply. Third party sites operate their own privacy policies regarding processing of personal information and the use of cookies. Please check these policies before you submit any personal data to these external sites. We do not accept any responsibility for a third-party site or use of your information or their use of cookies.

Access to Your Information

You have the right to request details of personal information which we hold about you.

If you would like a copy of your personal information, please write to Megha Kumar at info@perceptiolab.com

Other Rights

You also have the right to correct or complete information held by us.

If you think any information we have about you is incorrect, incomplete or needs updating please also let us know. We will update any information as soon as possible.

You may also in certain circumstances:

  • Request that we erase the personal data we hold about you.
  • Restrict its processing whilst we continue to hold it.
  • To have a decision taken by a human. We are however unlikely to take decisions which have a legal or similarly significant effect on you by automated means.
  • Have a right to be notified of a personal data breach if it results in a high risk to your rights and freedoms.
  • Right to withdraw your consent if you have given your consent to our processing of any of your personal data. (Please note that if you withdraw your consent, this will not affect the validity of any processing carried out prior to withdrawal).

These requests are free of charge.

Depending on the nature and extent of your request, we may be unable to continue acting for you. In this event, you will remain liable for our fees and disbursements incurred before the request was made.

Our contact information in connection with the exercise of these rights or other privacy issues appears at the bottom of this page.

If you consider we have breached our obligations in respect of your personal data you may raise your concerns with us. Alternatively, you have the right to make a complaint to the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues. Further details can be found at ico.org.uk

Security and Storage: How We Protect Personal Information

We have implemented controls around how we protect and handle personal information. We aim to protect the confidentiality, integrity and availability of the personal information we handle whilst in our possession.

The internet is a global environment. It can involve transmission of data on an international basis. Transmission of information via the internet or any social media is not completely secure. By using our site and communicating with us electronically, you acknowledge and accept our processing of your personal information in this way.

Although we adopt appropriate technical and organisational measures to protect your personal information, we cannot guarantee its security when sent to this site. Transmission is at your own risk.

Once your information is received by us either in electronic or physical form, we take all reasonable steps necessary to prevent unauthorised access and ensure your information is handled securely and in accordance with this privacy notice. We have put in place suitable electronic, physical and managerial procedures to protect and secure the information collected.

How to Contact Us

If you have any queries or requests regarding this notice, or our practices concerning your personal data, please write to us at: info@perceptiolab.com

We will take reasonable steps to resolve or answer concerns as soon as possible and normally within 30 days.

4. Terms for Accessing our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
    • Loss of income or revenue;
    • Loss of business;
    • Loss of profits or contracts;
    • Loss of anticipated savings;
    • Loss of data;
    • Loss of goodwill;
    • Wasted management or office time; and
    • For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information About You and Your Visits to Our Site

We process information about you in accordance with our privacy policy laid out above. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions Concluded Through our Site

Contracts for the supply of services or information formed through our site or as a result of visits made by you are governed by our terms and conditions of engagement.

Uploading Material to our Site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to info@perceptiolab.com

Links from our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

5. Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website perceptiolab.com ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
    • Any part of our site;
    • Any equipment or network on which our site is stored;
    • Any software used in the provision of our site; or
    • Any equipment or network or software owned or used by any third party.

Content Standards

These content standards apply to any and all material which you contribute to our site ("contributions"), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abusive or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Your Concerns

If you have any concerns about material which appears on our site, please contact info@perceptiolab.com

Thank you for visiting our site.

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