Privacy Policy

Perceptiolab.com is a site operated by Perceptio Lab Limited ("We"). We are a limited liability company registered in England and Wales under company number 17013687 and have our registered office at 5 Brayford Square, London, E1 0SG, UK.

"Perceptio Lab" is a professional advisory and consultancy firm that provides technology-related services to clients.

We are committed to protecting your information and privacy. This notice explains how we use and process personal information collected when you visit our site, with whom we may share it, and the choices you can make regarding use of information collected.

We also describe measures taken to protect the security of information provided and how you can contact us about our privacy practices. Please read it carefully to understand our views and practices about why personal information is collected, what we do with it and how we use it.

Technology and data privacy best practice are continually evolving areas. We reserve the right to revise this notice from time to time in consequence. Changes will be incorporated on this page. Please review it periodically.

Further information about data privacy may be found in the terms and conditions document shared with clients.

For Data Protection legislation notification purposes, we are registered as a data controller with the Information Commissioners Office (ICO). Our registration details are as follows:

• Perceptio Lab: Number ZC120366

Our nominated Data Protection Officer is Megha Kumar who can be contacted at [email protected]

Perceptio Lab is a company registered with UK Companies House.

• Company Number: 17013687
• Registered Address: 5 Brayford Square, London E1 0SG, UK

Our approach is to handle the minimum personal information necessary in a reasonable and proportionate way in order to preserve the rights and freedoms of data subjects, whilst acting in the best interests of our clients. We collect, retain and process personal information to enable us to provide business services.

We may collect personal information in a number of ways, including:

• Online via our site or any of our social media accounts such as LinkedIn.
• In hard copy by fax or post, in person, or over the telephone.
• When you provide us with information relating to attendance on seminars or other promotional events.
• When you contact us via this site by filling in a form to register for newsletters, email updates, competitions, seminars, events sponsored by us, or other services.
• When you contact us with queries, we may keep a record of that correspondence.
• When you complete surveys for research or quality purposes, although you do not have to respond to them.
• When you attend in person at one of our offices, including location data.
• When we collect your personal data from other third parties, for example from our insurer clients or similar services provider.
• When we collect publicly available information about you or your business, including, directly or indirectly, through electronic data sources, for example in connection with anti money laundering, counter terrorist financing and credit risk reduction.
• For placement, recruitment and selection purposes.

The type of information collected depends upon our relationship with you and the context in which we obtain and process your personal data. Information collected and processed may include:

• Contact information (name, address, including postal and email addresses, telephone and fax numbers and gender).
• Occupational information (job title, former job titles, organisational associations, professional experience and qualifications, interests and preferences where you advise us of these details in order to provide you with relevant tailored information about our services).
• Identification documents, including date of birth and photographic identification.
• Online services in respect of which you have expressed an interest.
• Other information collected and used in the course of our business, including information provided by our clients concerning employees of our clients or those providing services to our clients and information about you which is publicly available and collected, directly or indirectly, from electronic data sources.
• Details of your visits to our site, the resources accessed, including traffic data, location data and other communication data.

We use the information provided to:

• Ensure content from our site is presented in the most effective manner.
• Contact you by email, fax, post or phone where you have provided contact details. We may also keep a record of that correspondence.
• Notify you about changes to our service.
• Improve our products and services.
• Conduct our legitimate business interests and those of our clients in connection with the provision of our services.
• Maintain internal records, including about cancelled accounts.
• Ensure good governance, accounting, management and auditing.
• Carry out our obligations arising from any contracts entered into between us.
• Refer you to another team within our partner ecosystem about services which may be of benefit to your interests.
• Provide you with information, products or services which you request from us.
• Facilitate the provision to you of online or other training services.
• Send you information, newsletters and updates which you may find of interest where you have indicated your wish to be contacted for such purposes.
• Pass your details to experts, including other professionals for the purposes of obtaining professional advice and complying with our contractual obligations.
• Pass your details to secure third party service providers, who are under contract to assist us in our provision of services.
• Contact you in the course of providing services to our clients.
• Assist with recruitment and selection process.
• Convert into anonymised, statistical or aggregated data which cannot be used to identify you but may be used for the purposes of statistics, research reporting and future planning for our business and strategic objectives.
• Where we have other legitimate reasons, such as to enforce our terms of use, or take other action required or permitted by law or for other safety and security reasons.
• To respond to complaints against us.

We also process personal data in anonymised form for statistical and/or advice purposes.

In providing our services, we may provide your personal information to staff in our offices or other third parties, such as:

• Fraud prevention agencies.
• Professional indemnity insurers, brokers, auditors and other professional advisers.
• Our clients and trusted technical partners in connection with the provision of our services.
• Parties to enforce or protect our rights, property or the safety of our partners, staff and clients (this includes exchanging information with other companies and organisations for the purposes of fraud prevention and detection and credit risk reduction).
• Financial institutions providing finance for transactions.

The legal grounds for processing your personal data depend upon the nature of our relationship with you and the context of processing and are as follows:

• Processing is necessary for the performance of a contract with you, or to take steps prior to entering into a contract with you. Our retainer is comprised of our Statement of Work document and our terms and conditions of business which sets out the terms of the contract and the services to be provided to you.
• Processing is necessary for the purposes of our legitimate interests or those of our clients in the provision of services.
• Processing is necessary for compliance with mandatory legal obligations to which we are subject.

We only retain your information for as long as is necessary for the purpose for which it was obtained. This could include compliance with legal obligations (by way of example, in relation to anti money laundering regulations and counter terrorist financing where we are required to keep information for minimum periods).

It could also include conducting advisory work as instructed, or establishing or defending claims which could be made against us, for example for negligence in the performance of our obligations.

Where you provide personal information to us about other people, we accept it on the understanding that you have made the other person aware about how we will use and disclose their information.

Our services are not aimed at children.

There may be occasions where we need to transfer your personal information to countries outside the European Economic Area (EEA) which do not provide the same level of data protections as in the UK. For example, in relation to services or transactions with an international element, or where we need to instruct overseas agents to assist us in performing our services.

In these circumstances, we will take steps to ensure that your personal information is adequately protected by methods offering sufficient assurances and guarantees that the information is given the necessary safeguards to prevent it from accidental or unlawful disclosure, access, alteration or destruction.

We may provide you with information which we think you may find interesting via our newsletters, updates, competitions, seminars and other events. You can choose to restrict the collection or use of your personal information for this purpose. You can ask us to change your preference for receiving such communications, including updates and newsletters at any time.

Whenever you receive marketing communications from us, you will be able to indicate whether you wish to update your details or preferences. If you would prefer not to receive this information please let us know via the contact form provided. You have the right to ask us not to process your personal information for marketing purposes.

When we collect contact information (for example when you pass us your business card at one of our events or meetings) we may add your details to our marketing database and mailing list. In all other cases if we intend to process your information for marketing we will inform you before collecting your information.

We may include links on our site to enable you to access third party sites directly. If you follow any links, this privacy notice will not apply. Third party sites operate their own privacy policies regarding processing of personal information and the use of cookies. Please check these policies before you submit any personal data to these external sites. We do not accept any responsibility for a third-party site or use of your information or their use of cookies.

You have the right to request details of personal information which we hold about you.

If you would like a copy of your personal information, please write to Megha Kumar at [email protected]

You also have the right to correct or complete information held by us. If you think any information we have about you is incorrect, incomplete or needs updating please also let us know. We will update any information as soon as possible.

You may also in certain circumstances:

• Request that we erase the personal data we hold about you.
• Restrict its processing whilst we continue to hold it.
• To have a decision taken by a human. We are however unlikely to take decisions which have a legal or similarly significant effect on you by automated means.
• Have a right to be notified of a personal data breach if it results in a high risk to your rights and freedoms.
• Right to withdraw your consent if you have given your consent to our processing of any of your personal data. (Please note that if you withdraw your consent, this will not affect the validity of any processing carried out prior to withdrawal).

These requests are free of charge. Depending on the nature and extent of your request, we may be unable to continue acting for you. In this event, you will remain liable for our fees and disbursements incurred before the request was made.

If you consider we have breached our obligations in respect of your personal data you may raise your concerns with us. Alternatively, you have the right to make a complaint to the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues. Further details can be found at ico.org.uk

We have implemented controls around how we protect and handle personal information. We aim to protect the confidentiality, integrity and availability of the personal information we handle whilst in our possession.

The internet is a global environment. It can involve transmission of data on an international basis. Transmission of information via the internet or any social media is not completely secure. By using our site and communicating with us electronically, you acknowledge and accept our processing of your personal information in this way.

Although we adopt appropriate technical and organisational measures to protect your personal information, we cannot guarantee its security when sent to this site. Transmission is at your own risk.

Once your information is received by us either in electronic or physical form, we take all reasonable steps necessary to prevent unauthorised access and ensure your information is handled securely and in accordance with this privacy notice.

If you have any queries or requests regarding this notice, or our practices concerning your personal data, please write to us at: [email protected]

We will take reasonable steps to resolve or answer concerns as soon as possible and normally within 30 days.