Artificial intelligence (AI) technologies, such as machine learning, natural language processing and automation, have become embedded across many areas of the insurance sector, with insurers increasingly relying on AI for functions such as automated claims handling, fraud detection, pricing risk and customer service through chatbots.
These tools offer clear benefits in terms of efficiency, cost reduction and enhanced customer experience. However, as insurers’ dependence on AI deepens, so too does their exposure to legal risk and regulatory scrutiny.
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